Privacy Policy

1. Data Controller Information

genusagkzs B.V. is the data controller responsible for your personal data. Our contact details are:

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business requirements
• Communication Data: Messages, inquiries, and correspondence
• Project Information: Technical requirements, specifications, and project details

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, referring websites
• Cookies: As detailed in our Cookie Policy

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To provide services and fulfil contractual obligations
• Legitimate Interests: For business operations, security, and service improvement
• Legal Compliance: To comply with applicable laws and regulations

4. How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Service Provision

• Responding to inquiries and providing customer support
• Delivering software development services
• Project management and communication
• Invoicing and payment processing

4.2 Business Operations

• Website functionality and user experience improvement
• Security monitoring and fraud prevention
• Analytics and performance measurement
• Legal compliance and record keeping

4.3 Marketing (with consent)

• Sending newsletters and service updates
• Informing about new services and offerings
• Market research and customer feedback

5. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Email delivery and communication tools
• Payment processing and invoicing
• Analytics and website performance monitoring

5.2 Legal Requirements

We may disclose your data when required by law, court order, or to protect our rights and interests.

6. Data Retention

We retain your personal data for the following periods:

• Client Data: For the duration of the business relationship plus 7 years for legal and accounting purposes
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Data: As specified in our Cookie Policy
• Legal Records: As required by applicable laws and regulations

7. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

To exercise any of these rights, please contact us at privacy@genusagkzs.top. We will respond within one month of receiving your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and monitoring
• Staff training on data protection principles
• Incident response and breach notification procedures

10. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Complaints and Supervisory Authority

If you have concerns about our data processing practices, please contact us first at privacy@genusagkzs.top.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us: